CUSTOMERSERVICEREPRESENTATIVE(Sales)SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING. SUMMARYOFQUALIFICATIONS Demonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment. Consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million. Thoroughknowledgeofmanagementproduction;assuretimelyandaccuratepresentationofgoods;adeptatcoordinatingdeliveryprocesses,organizationofdeliveryschedulesandmonitoringdeliverypersonnel. Extensiveexperienceinfacilitatingoperationalprocedures,Respondtocustomercomplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol. Exceptionalcommunication/interpersonalandorganizationalskills. EXPERIENCE 1989-PresentOXBRIDGE,INC. Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationoncompanyproductsandservices. Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductiontoensurerealizationofcustomerspecifications. Collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.Conductextensivematerialscostingprocesses. Coordinatedeliveryschedulesandmonitordeliverypersonnel. OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice. Respondtoandresolvecustomercomplaints. Manageofficeoperationsandproducecorrespondence. Controlstockandconductpurchasingprocedures. Assistsalesdepartmentinestablishingclientbase/salesterritories. EDUCATION 1993-PresentPROPHETJUNIORCOLLEGE AssociateDegreeProgram ComputerOperationsProgram:Lotus1-2-3,DatabaseIII,Typing,Word-processing(Multimate),BusinessMath,SpeechCommunication,IntroductiontoComputersandEnglishComposition. Notice Backgroundsummaryaccentuatescandidatesacquiredprofessionalskillsandimpressivetrackrecord. Listingrelevantcoursesaddsweighttocandidateseducationalcredentials.
