SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING. OBJECTIVE: Tocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel. SUMMARYOFQUALIFICATIONS: Developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers. Detail-andgoal-oriented. Functionwellinhigh-stressatmosphere. KnowledgeableonbothEECOandAPTECcomputerssystems. CAREERHISTORY 1992-PresentTHEOLIVERHOTEL,Whitewater,KS HotelClerk Resolvedguestsneeds.ControlledreservationinpututilizingEECOcomputersystem.Handledincomingcalls.Maintaineddailyreportsinvolvingreturnguests，corporateaccounts,andsuiterentals.Inspectedrooms. 1988-1991WALDENHOTEL,Walton,KS HotelClerk Trainedpersonnel.Handledtelephone,internationalfaxandtelexbookings.Maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.UtilizedAPTECcomputerforinputtinggroupbookingandlists. 1986-1987WALDENHOTEL,Walton,KS SalesAssociate Assistedcustomers.Maintainedstock.Opened/closedshop.Trackedbestsellingnovels,andmaderecommendationstocustomers. 1983-1985BETHELCOLLEGE,NorthNewton,KS Secretary Responsibleforgeneralclericalduties.Resolvedinquiries.Assistedinlocatingguestspeakers. EDUCATION BETHANYCOLLEGE,Lindsborg,KS BachelorofScience;Sociology,1983 PREFERENCES Furnisheduponrequest. Candidatescustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume. Educationisde-emphasizedbecausecandidatesworkhistoryisstrong.
