备战2018年高考英语书面表达万能模板08投诉信 本文关键词：投诉信，年高，英语，备战，万能
备战2018年高考英语书面表达万能模板08投诉信 本文简介：08投诉信Dear______,①Iam______（自我介绍）.②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout______.③Thereasonformydissatisfactionis______（总体介绍）.④I
备战2018年高考英语书面表达万能模板08投诉信 本文内容：
08投诉信
Dear
______,①I
am
______（自我介绍）.
②I
feel
bad
to
trouble
you
but
I
am
afraid
that
I
have
to
make
a
complaint
about
______.
③The
reason
for
my
dissatisfaction
is
______（总体介绍）.
④In
the
first
place,______（抱怨的第一个方面）.
⑤In
addition,______（抱怨的第二个方面）.
⑥Under
these
circumstances,I
find
it
______（感觉）to______（抱怨的方面给你带来的后果）.
⑦I
appreciate
it
very
much
if
you
could
______（提出建议和请求）,preferably
______（进一步的要求）,and
I
would
like
to
have
this
matter
settled
by
______（设定解决事情最后期限）.
⑧Thank
you
for
your
consideration
and
I
will
be
looking
forward
to
your
reply.
1.
写作方法
①首段：注意客观、礼貌
a.
自我介绍；
b.
引出投诉内容；
c.
表明目的要求。
②
主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a.
详细说明情况，中肯地提出问题；
b.
提出改进建议，表明希望如何解决；
c.
拓展题目内容，尤其要强调问题不解决所带来的后果。
③
尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a.
表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b.
有时可就问题的解决限定时间；
c.
对有关人员的努力表示感谢；
d.
希望尽快得到满意答复。
2.
写作流程图
提出抱怨并表示遗憾
阐述问题发生的经过
指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施
第一部分：提出抱怨并表示遗憾
套语：
(1)
很抱歉打扰您，但我必须郑重提出投诉。
I
am
sorry
to
trouble
you
but
I
am
afraid
that
I
have
to
make
a
serious
complaint.
(2)
我很遗憾地告诉你投诉有关……的事由。
I
am
sorry
to
tell
you
that
there
should
be
reasons
to
complain
about
…
(3)
我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I
really
hate
to
complain,but
one
thing
is
really
disturbing
now.
第二部分：说明投诉问题、后果，并提出合理建议。
1.
In
the
first
place,the
food
is
too
salty
and
the
water
isn
t
served
in
time.
In
addition,the
music
you
broadcast
is
too
noisy.
Under
these
circumstances,I
find
it
hard
to
sit
here
having
dinner
quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。
2.
While
I
was
on
holiday
in
Hong
Kong
about
a
week
ago,I
bought
a
green
shirt
for
300
HK
dollars
in
your
shop,but
there
seems
to
be
something
wrong
with
it.
When
it
s
washed,it
fades
in
colour.
Now
I
can
t
wear
it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。
3.
It
arrived
on
time
the
day
before
yesterday.
But
when
I
checked
it,I
found
a
hole
in
the
middle.
I
was
astonished
because
the
hole
was
obvious
and
I
didn
t
think
you
should
neglect
this
deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4.
I
have
dialed
your
service
number
for
several
times
but
it
was
always
busy.
我多次拨打你们的服务电话，但它总是占线。
5.
Now
this
problem
keeps
worrying
me.
现在这个问题一直在困扰我。
6.
To
improve
the
situation,you
can
take
the
following
measures.
为了改善状况，你们可以采取下面的措施。
7.
Can
you
change
a
new
one
for
me
as
soon
as
possible?
你们可以尽快给我换件新的吗？
8.
I
insist
you
change
a
new
one
for
me
or
give
me
a
refund（退款）.
我坚持你们给我换件新的或者给我退款。
9.
How
shall
I
send
this
scarf
back
to
you?
我怎么把这条围巾寄还给你？
第三部分：提出批评及处理的意见或敦促对方采取措施
套语：
(1)
我认为是你认识到……的时候了。
I
think
it’s
high
time
that
you
realized
…
(2)
我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We
know
that
you
are
not
generally
careless,but
we
should
like
your
assurance
that
this
will
not
happen
again.
(3)
我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I
must
warn
you
that
unless
you
do
something
about
the
situation,I
will
be
forced
to
take
legal
action.
(4)
坦率地说，我不再准备忍受这种状况。
Frankly,I
am
not
prepared
to
put
up
with
the
situation
any
more.
(5)
如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I
would
be
very
grateful
if
you
could
look
into
the
matter
as
soon
as
possible.
And
I
am
looking
forward
to
an
early
reply.
（6）期待着你早日答复。
I’m
looking
forward
to
your
early
reply.
典例
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。
Dear
Sir
or
Madam,I’m
writing
to
complain
about
the
jacket
which
I
bought
from
your
website.
This
morning
I
received
the
jacket
on
time,but__________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I
am
looking
forward
to
your
early
reply.
Yours
sincerely,Li
Hua
【写作指导】
这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。
Writting1
假如你是Jim，现在在英国留学，你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校负责人写一封投诉信。投诉内容如下：
1.校车不到站停车；
2.不按时发车。
注意:
1.说理充分，客观礼貌；
2.词数100左右。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【范本
Dear
Sir/Madam,I’m
writing
to
inform
you
of
the
complaints
students
have
been
making
about
the
school
buses.
The
drivers
of
some
of
the
buses
often
do
not
stop
directly
at
the
bus
stops,but
twenty
or
thirty
meters
before
or
after
them.
We
then
have
to
run
all
that
way
to
catch
the
buses,which
is
both
tiring
and
stressful.
What’s
more,the
buses
don’t
arrive
on
time.
I
often
hear
students
complaining
angrily
about
this
when
they’re
late
for
school.
I’m
sure
you
must
be
concerned
about
this,and
I
hope
you’ll
give
solutions
to
those
problems,since
you
want
the
students
to
have
a
good
impression
of
our
school.
Yours
sincerely,Jim
Writing
2
假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight
number
BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.·陈述写信原因；
2·投诉内容：
(1)航班延误了7小时；
(2)登机后的不愉快经历；
(3)托运的行李箱被损坏。
3·提出你的要求。
参考词汇：托运行李：check-in
Luggage
注意：
1．词数100左右。
2．可以适当增加细节，以使行文连贯。
Dear
Sir
or
Madam:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,Li
Hua
【范本】
Dear
Sir
or
Madam:
My
name
is
Li
Hua.
I
m
writing
this
letter
to
tell
you
my
terrible
flight
experience
on
BA793
0n
April
3rd.2012.
The
first
trouble
started
when
the
flight
was
listed
as
“Delayed“.
For
what
seemed
an
eternity
we
were
stuck
at
the
airport
and
no
one
came
to
offer
us
any
explanation.
Seven
hours
later,when
all
the
passengers
finally
got
on
board
the
plane,we
were
told
that
we
had
to
keep
on
waiting
for
another
hour
due
to
the
bad
weather!
If
we
had
been
informed
earlier,we
would
have
chosen
to
stay
in
the
waiting
room,What
was
worse,upon
my
arrival,I
found
my
check-in
suitcase
which
was
newly
bought
out
of
shape,and
its
handle
was
broken!
I
m
looking
forward
to
an
explanation
about
this
unpleasant
experience
and
I
strongly
suggest
that
your
company
do
something
to
provide
quality
service
to
the
fliers.
Sincerely,Li
Hua
Writing
3
假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了The
Call
of
The
Wild一书。今天收到后发现：
1.
书籍有缺页，封面破损；
2.
递送超时一周。
请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【范本】
To
whom
it
may
concern,My
name
is
Andrew.
I
feel
bad
to
trouble
you
but
I
have
to
make
a
complaint
about
the
unpleasant
online
shopping
experience
on
the
lovereading.
Com,which
used
to
be
my
most
reliable
e-bookstore.
On
7th
April,2017,I
bought
the
novel
THE
CALL
OF
THE
WILD
on
the
website.
Unexpectedly,it
was
one
week
later
when
the
book
was
delivered.
What’s
more,when
I
opened
the
parcel,I
found
several
pages
of
the
book
missing.
You
can
probably
imagine
how
disappointed
I
was
at
that
moment.
I
do
hope
that
there
will
be
a
replacement
as
soon
as
possible
and
I
can
receive
it
on
time.
Above
all,good
service
leads
to
booming
business.
I
believe
you
will
take
my
case
seriously
and
I
am
looking
forward
to
your
reply.
Yours,Andrew
Writing
4
假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。
【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。
【要求】希望公司尽快给予答复：
或调换产品，或负责退款。
Dear
manager,I’m
writing
to
you
for
the
camera
I
bought
last
month
while
I
was
travelling
in
your
country.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank
you
for
your
consideration.
Sincerely
yours
Li
Tao
Writing
5
假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod
touch播放器。但是你发现收到的商品存在以下问题：
1.订购的播放器内存是64GB，而收到的播放器内存是32GB；
2.订购的播放器是蓝色的，而收到的是黑色的；
3.播放器的包装盒已损坏。
请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。
注意：信的开头和结尾已经给出，不计入总词数。
参考词汇：内存
RAM
Dear
Sir
or
Madam,I
am
Li
Hua,a
consumer
from
China.
I
am
writing
to
complain
about
your
poor
service.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,Li
Hua
【范本】
Dear
Sir
or
Madam,I
am
Li
Hua,a
consumer
from
China.
I
am
writing
to
complain
about
your
poor
service.
Two
weeks
ago,I
placed
an
order
via
the
Internet
for
an
iPod
touch
whose
color
is
blue
and
its
RAM
is
64GB.
However,when
I
received
the
package
from
your
company
yesterday,I
found
something
had
gone
wrong.
First,the
player
I
got
was
not
what
I
ordered.
It
is
a
black
one
with
32GB
RAM.
Besides,the
packing
case
has
been
damaged
before
it
reached
me.
So
I
demand
that
you
should
apologize
to
me
for
your
mistake
and
give
me
some
compensation
in
time.
Hoping
you
can
give
me
a
reply
as
soon
as
possible.
Yours,Li
Hua